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Customer Service Representative - MD

Our client, a national distributor of lumber and building materials, is interested in hiring an Inside Customer Service Representative for their location in Westminster, Maryland. The individual must be an energetic self-starter with an interest in professional growth.
-Responsible for customer phone service as well as at the sales counter
-Take and process customer's orders
-Support the Outside Salespeople by accurately entering and processing their orders from the field and follow up with Operations to see that orders are shipped on time and complete
-Correctly handle all customer inquiries
-Generate sales of company products with customers on the phone
-Assist customers with purchases and orders and answer any questions they might have
-Properly quote, order, and invoice special orders
-Follow up to make sure that orders a processed and shipped correctly and on time
-Handle customer requests and complaints
-Coordinate the ordering of samples and literature with the Branch Manager and the Outside Sales Personnel
-Performs other duties as directed by the Branch Operations Manager as required
-Valued but not required skills and
Experience:
Some college preferred
-Prior industry experience
-Reports to the General Mgr
Required Qualifications
-Proven ability to work both independently and in a team environment
-Must have the ability communicate
-Ability to prioritize tasks and work quickly and efficiently
-Basic computer skills; MS Office Suite (Word and Excel), Email, Scanning, Fax
The client offers a very competitive base salary, bonuses in addition to an excellent incentives package.
SnapDragon Associates is a small but capable group of thinkers and doers dedicated to offering a full slate of recruiting and consulting services. Our firm is highly regarded as the best in the industry for the fact that we are all "lumber people" servicing lumber, millwork, hardware, and building material manufacturers, wholesalers and retail companies. We specialize in providing these companies with Successful, Highly Qualified and Motivated Professionals.
You might say we are not a Search Firm but rather a Find Firm.
Our proven results positively impact the bottom line of companies all over North America. The lumber industry is taking off as demand and production rise! The growth our clients are experiencing daily is creating a constellation of new careers. For a complete listing of our current opportunities please visit us online at www.SnapDragonAssociates.com or contact us directly at 603.621.9037.

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